Privacy Policy

Effective date: 2 July 2026
Last updated: 2 July 2026

Who we are

Roof Garden Bar is committed to protecting your privacy and handling your personal information responsibly.
If you have any questions about this policy or how we use your information, you can contact us at:

Roof Garden Bar
33 Winston Ntshona St, Gqeberha Central, Gqeberha, 6001
roofgardenbar@33chapel.co.za
076 174 2927

What this policy covers

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

visit our website
submit an enquiry
book a service
purchase tickets for a public event
contact us by phone, email or WhatsApp
interact with us online

What we collect

Depending on how you interact with us, we may collect:

your name and surname
your email address
your phone number
your business name, where applicable
your address or venue location, where relevant
event details such as type, date, location, guest count and preferences
booking and enquiry details
payment or billing details, where relevant
ticket purchase information
information you share with us through forms, emails, WhatsApp or other messages
website usage data such as IP address, browser type, device type and pages visited

How we collect it

We may collect your information when you:

fill in a contact form
submit an enquiry or booking form
request a quote
buy tickets through our website or a connected ticketing platform
contact us by phone, email or WhatsApp
browse our website
interact with cookies, analytics tools or tracking tools on the site

How we use your information

We use your information to:

respond to your enquiries
prepare quotes and proposals
manage bookings and event planning
provide venue hire, mobile bar hire and related services
process ticket sales for public events
communicate with you about your enquiry, booking, purchase or event
issue invoices or process payments
improve our website and services
keep internal records
comply with legal and regulatory obligations
manage disputes or protect our rights

Marketing

At this stage, Roof Garden Bar does not use a website newsletter sign-up form or marketing consent checkbox.

Where you submit an enquiry, make a booking, or purchase a ticket, we may use your contact details to communicate with you about that enquiry, booking, purchase or related event information.

Ticket purchase email addresses are used for ticket confirmations and event-related communication only. They are not added to a mailing list for future marketing.

If this changes in future, this Privacy Policy and any relevant website forms or consent processes will be updated accordingly.

When we share information

We do not sell your personal information.

We may share it with trusted third parties where necessary, including:

website and technical service providers
analytics and advertising providers
payment or invoicing providers
third-party ticketing providers used for public event sales
communication platforms such as WhatsApp
suppliers or service providers involved in delivering our services
professional advisers
regulatory or legal authorities where required

Cookies, analytics and tracking

Our website may use cookies and similar tools to help the site function properly, improve performance and understand how people use it.

These tools may include:

Google Analytics
Meta Pixel
WhatsApp integrations
a third-party ticketing platform for public event ticket purchases

You can usually manage cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website work.

How we protect your information

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

While we do our best to keep your information secure, no website or electronic storage system can ever be guaranteed completely secure.

How long we keep it

We only keep personal information for as long as reasonably necessary to:

respond to enquiries
manage bookings and services
process ticket sales
maintain business records
meet legal, tax and accounting requirements
resolve disputes
enforce agreements

When the information is no longer needed, we will delete, destroy or de-identify it where appropriate.

Your rights

Subject to applicable law, you may have the right to:

ask what personal information we hold about you
request access to your personal information
request correction of incorrect or incomplete information
request deletion of personal information where appropriate
object to certain processing
withdraw consent where consent applies
lodge a complaint with the Information Regulator

International transfers

Some of the service providers we use may store or process personal information outside South Africa.

Where this happens, we will take reasonable steps to make sure the transfer is lawful and that appropriate safeguards are in place.

Third-party services

Our website may link to or rely on third-party services, including payment, ticketing, social media or communication platforms.

We are not responsible for the privacy practices of those third parties, and we encourage you to read their own privacy policies.

Children’s information

We do not knowingly collect personal information directly from children through our website unless it is reasonably necessary for an event, booking or ticket purchase and is provided by a parent, guardian or authorised adult.

If you believe we have collected a child’s information inappropriately, please contact us so we can address it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

Any updates will be published on this page with the revised date.

Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us: